ACCOUNT MANAGER - Haute Matsiatra, Fianarantsoa

15/11/2024 | BIONEXX | Contrat CDI | Haute Matsiatra, Fianarantsoa

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BIONEXX est spécialisée dans la collecte de matière végétale et l’extraction de principe actif à partir de matières végétales sèches, utilisé dans divers domaines
(pharmaceutique, cosmétique, alimentaire).

-Communicate regularly with clients to understand their needs, objectives, and challenges
-Address client concerns and resolve issues as they arise
-Present new product/service offerings
-Ensure contract renewals and participate in contract discussions if necessary
-Develop an annual growth strategy for each key account by gaining a deep understanding of client needs and interests
-Monitor client accounts and track key performance indicators
-Coordinate with various internal teams to ensure smooth service delivery
-Respond promptly to each client request by coordinating with Bionexx’s internal departments
-Regularly collect feedback on product and service quality and identify areas for improvement
-Identify and contact potential clients
-Convert leads into clients by offering solutions tailored to their needs
-Participate in events, webinars, or trade shows to network and gather prospects in person
-Improve and formalize key processes to improve team efficiency
-Develop and implement tools to streamline and improve the sales process
-Identify areas for process optimization and work with internal teams to implement improvements

 Master's degree in Commerce, Marketing, Management, or a related field
3 years of experience in a similar position
Excellent writing skills
Proficiency in office software, especially Excel
Proficient in French
Excellent command of English required
Autonomous, communicative, proactive, strong negotiator

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