Differentes positions

Feb 2010 - Dec 2015: Executive Assistant
Bally Technologies Amsterdam
Worldwide company that designs, manufactures and distributes gaming devices
- Provide administrative support for all the European offices
- Assigned special projects, requiring coordination of programs to ensure activities are carried out in a timely manner, ex: office relocation
- Provide administrative support to the Human Resources function

July 2009 - Jan 2010: Regional Account Manager
Regus Amsterdam
The world’s leading global provider of innovative workspace solutions
- Qualify new prospects from inbound calls, enquiries via Regus website
- Persuade prospect to make appointment to visit the business centre, for tours 
- Sell Virtual office, promote, negotiate and close deals

Jan 2009 - to present: Founder and member of board 
Foundation Soamiely Amsterdam
- Organising fundraising events, raising funds for a project for children in Madagascar in order to provide them food and basic education

Mar 2008 - Dec 2009: Regional Account Manager
Proximus Belgacom Brussels
- Plan, control, coach,motive sales people
- Develop, propose and implement tactics and actions plans
- Report issues and escalate as appropriate
- Plan visits, report on activities
- Ensure high level of sales quality by controlling usage of necessary tools

Feb 2007 - Feb 2008: Full time Mother

Jan 2005 - Jan 2007: Account Manager Retail
Vocognition B.V. Amsterdam - ZETES France, Paris
Provider of integrated telecommunication services
Vocollect’s partner, supplier of real-time information systems based on voice recognition technology
- Generate new leads, identify and qualify new prospects
- Manage sales funnel, negotiate, close deals
- Manage accounts, keep customers happy and satisfied

July 2004 - Dec 2004: Sales Executive
Marcus Evans, Amsterdam
- Identify customers / prospects product requirements
- Quality sales opportunities and generate large opportunities for field sales
- Manage pipeline of sales lead, clos orders over the phone

Jan 2004 - June 2004: Full time Mother

July 2000 - Dec 2003: Account Manager
Summit Software B.V., Amsterdam
Microsoft VBA and VSA Agent
- Qualify sales leads, Manage sales funnel
- Discuss business terms and contract with ISVs
- Build and maintain relations with the VBA customers

Mar 1997 - Juni 2000: Stream International, Amsterdam
Worldwide provider of outsource technical support
Paralegal Assistant
Stream International, European Team
- Manage project and report on client contract’s status across Europe
- Establish and maintain tickler file in order to ensure contractual renewal/change activities
- Establish and maintain bid language database and FAQs
- Work closely with Stream Legal Department, and Site Directors
Team Manager
Stream International, Amsterdam
- Manage the delivery of support services and operations requirements of the customer as outlined in assigned contract
- Ensure that the productivity goals for the team are met
- Conduct monthly team meetings
- Work closely with Service Delivery Manager to resolve personnel issues in a professional and timely manner
Mentor
Stream International, Amsterdam
- Maintain the highest level of knowledge in the specified area of expertise of the team
- Provide a high level of professional, competent support to all customers and full in on the phones for others in case of emergency
- Resolve difficult issues for both customers and team members
- Responsible for the escalation process under the direction of the Team Manager
- Effectively communicate with customers and tam members and provide leadership
- Provide training to team members
- (Call) Coach team members are allocated
Technical Support Specialist
Stream International, Amsterdam
- Provide a high level of professional and competent support to all customers
- Provide telephone support as scheduled and be available to fill in for others
- Maintain customer satisfaction according to the established systems of measurements
- Use troubleshooting techniques to solve customer problems effectively

Feb 1996 - Feb 1997: Assistant Manager,
Operama B.V. Italian company Amsterdam
- Secretarial Support to Staff: Help with correspondance, telephone, business trips arrangements 
- Bookkeeping, maintain a complete set of records of business transactions