18/10/2022 |  VALIHA HOTEL |  Contrat CDI |  Antananarivo 

HOTEL

General Purpose
Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
Main Job Duties and Responsibilities
• welcome and greet guests
• inform guests of hotel rates and services
• make and confirm reservations for guests
• ensure proper room allocation
• register and check guests in
• verify guest's payment method
• issue room keys and direct guests to their rooms
• review accounts and charges with guests during the check-out process
• process accurate payment of guest accounts
• inform housekeeping when rooms have been vacated and are ready for cleaning

Education, Skills and Experience
• High school diploma or equivalent
• Fluency in French, English would be an asset
• strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Communication skills
• Ability to manage several activities at the same time

Key Competencies and Qualities
• customer service orientation
• attention to detail and accuracy
• planning and organizing
• effective verbal and written communication skills
• flexible regarding work schedules

Référence

RECP-OCT22